Optimized Lead Management
CRM integration helps optimise the lead management develops a faster and more innovative work environment for the agents. It includes information related to sales, customer communication history, and contact information, and it also automatically serves this data to the agents.
A predictive dialer integrated with the CRM carries call logging, call back, call recording and other automated processes that substantially save the agents’ time. With more time in their hands, the agents can connect to the best leads and close the calls efficiently in the least time invested.
Consisting Complete Details, Overall Customer History, Quick Add or Edit, Upload Options, Desired Details, All Payment Logs, etc. With Super Admin Based, Customization of Customer Stages & Details, as per Desired Stages Addition. With Target and percentage wise, qualified Leads stats check "Where Sales Team / Member Stands" at any time.
Agent Call Activities
The CRM integrated predictive dialer captures all types of call activities. It directly feeds into the CRM for managing better leads and keeping track of the perfect time to call the customers.
The predictive dialer records all the agent calls that are analyzed to give a new way or redirection to the customer-agent communication. Call recording also helps analyze the call patterns that further make the best possible conversion over the connected calls.
Call analysis also ensures that the agents are up to date in their knowledge about the product and services. CRM further helps categorise the call recording according to a different set of customers. CRM integration can help map the tapes with the clients, which may be required for liabilities issues.
